Refund policy

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Apollo Beauty 7-Day Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, the merchandise must be unused, unopened, undamaged, and in the same condition in which it was received. All products must include their original packaging, labels, seals, accessories, and case packaging. You will also need the receipt or proof of purchase.

To request a return, contact us at apollobeautyofficial@gmail.com within 7 days of delivery. Please include your order number, the reason for the return, and photographs of the merchandise when applicable.

Approved returns must be sent to the return address provided in our return authorization instructions. Do not ship merchandise back before receiving return authorization. Items returned without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the order arrived damaged, defective, or incorrect. Original shipping and freight charges are non-refundable.

You can contact us with any return-related questions at apollobeautyofficial@gmail.com.

Damaged, Defective, or Incorrect Orders

Please inspect your shipment immediately after delivery. If an item is damaged, defective, missing, or incorrect, contact us within 48 hours of delivery.

Please provide your order number and clear photographs of:

• The affected products

• The product packaging

• The shipping carton or pallet

• The shipping label

• Any visible freight damage

Keep all products and packaging until the claim has been reviewed. We will evaluate the issue and provide an appropriate resolution.

For pallet or freight shipments, visible damage or shortages should also be noted on the carrier’s delivery receipt before the shipment is accepted.

Non-Returnable Items

The following items cannot be returned:

• Opened, used, tested, or unsealed beauty and personal-care products

• Products with broken hygiene or safety seals

• Custom, special-order, private-label, or personalized products

• Clearance, final-sale, or discontinued products

• Gift cards

• Hazardous materials, flammable liquids, and restricted products

• Partial cases, incomplete case packs, or products missing original packaging

• Merchandise damaged through improper handling, storage, or use

Please contact us before ordering if you have questions about whether a particular product is eligible for return.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different product is to return the eligible item and, after the return is approved, place a separate order for the replacement product.

Order Cancellations

Orders may be cancelled only before processing, packing, or shipment begins. Once an order has entered processing or has shipped, it cannot be cancelled and must follow the applicable return procedure.

Refunds

We will notify you after receiving and inspecting your return. We will also confirm whether the refund has been approved or declined.

If approved, the refund will be issued to the original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.

Original shipping charges, freight costs, liftgate charges, residential-delivery fees, and other carrier-related charges are non-refundable unless the return resulted from an error by Apollo Beauty.

If more than 15 business days have passed since your refund was approved, contact us at apollobeautyofficial@gmail.com.

Important: Address ko policy mein placeholder ki tarah mat likhein. Return request approve hone ke baad customer ko authorized return address email mein dena safer hai. Theme ka footer Shopify ki saved Refund Policy ko automatically show karega—alag theme ZIP ki zaroorat nahi.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at apollobeautyofficial@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at apollobeautyofficial@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at apollobeautyofficial@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at apollobeautyofficial@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at apollobeautyofficial@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at apollobeautyofficial@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at apollobeautyofficial@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at apollobeautyofficial@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at apollobeautyofficial@gmail.com.